They're Here!

Meaning the Electronic Death Certificates. A training and orientation seminar is being held Tuesday, Wednesday and Thursday, and of course none of my colleagues have bothered to prepare by going through the online tutorials. Our session is Tuesday afternoon. On the plus side, that means I'm indispensable since I'm the only one with any clue as to what's going on. The system will be implemented by the end of this week, most likely.

Friday was an interesting day. The owner left for the day at 11am, our other director also left at 11am for a funeral (not work, he had a death in the family), our errand guy and Returning Employee left at lunch. So for the rest of the day it was myself and our new administrative assistant.  I was going through the files, calling families to let them know death certificates and cremated remains were in, and I discovered that one of the families had ordered a plaque for the urn. Of course, no one had bothered to order it, so I ran to the trophy shop and placed the order. When I got back, I found out the family had come in and there was also supposed to be a memorial package, which had not been done. I quickly put that together, and they came back later to pick it up. It was very frustrating because these are the kinds of issues I used to deal with when my old boss was still around. He would make the arrangements, then let us "clean up" after him.

My Old Boss Is Still Pissing Me Off

Despite the fact he longer works with me, my old boss is managing to still piss me off. Today, a couple walked in asking for him. It seems he had given a seminar about preplanning a while back, and they were so impressed they only wanted to make arrangements with him. I tried to help them or see if the owner could help them, but they were bound and determined to only talk to my former boss. So I told them where he was working, and that they could find him there. So they left, and I assumed they went to find my old boss. Later in the day, our courier was at the crematory picking up ashes, and my old boss was gloating about how he wrote two prearrangements at $7,000.00 each because I was unable to "close the deal" when the couple came in.
What pisses me off is that it was not that I was unable to close the deal, it's that there was no deal to begin with. They were absolutely determined to speak only to him, and since he wasn't there, they left.