Frustrating

First of all, I am so sorry for taking so long to put up a new post. There has not been a whole lot going on to write about. However, today was not the best day for me. I went on a house call the other day, greeted the family, offered my condolences, and asked about what type of arrangements they wanted (cremation, burial, etc...). Today they came in to make the arrangements and mentioned that I seemed a bit too abrupt; I apparently "got right down to business." I am trying to not let it bother me, as it is the first complaint against me, ever, in my career in the funeral industry. My boss chalked it up to the familie's emotional state, which I can understand. In the future, I will have to watch how I approach these situations and avoid a repeat.