An Interesting Conversation

Me and the owner had an interesting talk this morning. He told me himself he is very pleased with my performance, and that there are certain areas he would like to work with me on. Specifically, sitting with families and arranging or preplanning funerals. Then he made some constructive comments about my manner. He said I was too polite and too nice. I understand what he means; when I start sitting with families, I need to be polite, but I also need to project confidence and authority. If I'm too polite and too subservient, the families will have less confidence in our firm and possibly try to take advantage in order to get a better price. He also told me I have the potential to "rise to the next level" but that I am holding myself back. This one struck me as peculiar, because right now I can only do so much with the knowledge I have. He says the potential is there for me to do exceedingly well in whatever I choose to do, I'm just limiting myself. I'll have to ponder that one and maybe figure out how to "rise."