And So Begins My New Life

Join me as I embark on a new life and new career in Funeral Services.

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Location: Southeast, United States

I'm a Funeral Services graduate embarking on a new career. I graduated high school in 1981, served honorably in the United States Navy from 1982-1986, been married since 1986, and have one son. I've relocated to a new state and have begun working in my chosen profession of Funeral Services, and I've never been happier.

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Thursday, September 20, 2012

Oh My Day, What A God

Wait. Strike that. Reverse it. It was a helluva day today. The new owner decided to take a week off. This leaves two directors to cover two funeral homes. Thankfully we haven't been that busy, but we still had a couple of calls last weekend. Today we had a funeral for one of those calls. Mass then the National Cemetery. I stayed behind while the other guys worked that service. Our secretary has been out with the flu all week so I was alone. I called the retired owner to tell him we were short and I was alone and what should I do if we get a call? He said to call him and he would come in and cover the phones while I went out. Sure enough, we got a call about an hour later. He came in and I made the removal. It is to be viewing/visitation, mass, then a local cemetery. The family wants all this as soon as possible, so we set visitation for Friday, with mass and burial on Saturday. I have never done a full burial arrangement before, so the retired owner decides I should do this one. He laid the groundwork and got most of the information over the phone. I set up the cemetery and the military honor guard, and he left it for me to have the family order flowers, pick out memorial cards and a casket. While we were embalming, the doorbell goes off, meaning someone has come in. I go up front only to find it's the mailman delivering. I return to the prep room to assist, and a few minutes later the doorbell goes off again. I go up front and it's a lady with two small children. She wanted information on prearrangements and cremation. I sit down with her for about 20 minutes trying to answer her questions, but her little crotch dumplings absolutely will not sit still for 2 seconds. Finally we finish up and I go get lunch for me and the retired owner. When I come back we eat, and he fills me in on what I need to do to finish this arrangement. They need to order flowers, pick cards, a casket, sign the paperwork, etc. The family shows up and we go over flowers, and they have a million questions about flowers. What kind can I get? How much is this? How much is that? Do you have some pictures I can look at? Can I get a Last Rosary? I want a Broken Heart arrangement. I want something from the grandchildren and great-grandchildren. I want ribbons on every piece. This needs to say this. That needs to say that on it. Make sure the Last Rosary has tight, unopened buds. What's a video presentation? Can I get one? Will the priest come during the visitation for a vigil service?I spent about 45 minutes finalizing those arrangements. They spent over $600 on flowers. I get them taken care of, only to have someone come in a little while later. They want to talk about prearrangements and burial. I spent about 45 minutes or so with them showing them around and answering their questions. They leave with the information and I planned on getting the death certificate generated. I had confirmed that the doctor of record would sign, so I started that file, only to have more people come in. They are having a mass with cremated remains tomorrow, and needed some papers notarized, asked about death certificates and when the cremation was done and would mom fit in the container they gave us. I spent about 20 minutes with them, then I finally get the file finished and the death certificate entered and faxed to the doctor. Five minutes after I fax it I get a call. The doctor won't sign because the patient was on hospice. I said that I was told the doctor would. Well, they told me wrong. So I had to call hospice to confirm their doctor would sign. He will, so I get a new certificate with his name on it and fax it over. Then the granddaughter comes back with pictures for the video for visitation tomorrow. I go over a couple of things with her, including the fact that the social security number we were given doesn't match the Social Security Admin records. So we have to get that straightened out. I was so glad to see quitting time.


Blogger thefuneralbizz said...

Oh...dont you just love those days!!! I have still yet to figure out why people dont call first...!!!! The family you had the arrangement with would have totally wiped me out..i cringe when i get a family like that...! It never fails that when you are alons the door and or phone will not let up. We keep our doors locked at all times except during visitation or funeral servicd so people have to ring the bell and wait until one of us answer...well some people just cannot grasp the concept that, 1 you only need to push the bell ONCE..many like to push it 3-4 times in a row..which by the way really annoys us and 2, it takes a few seconds for us to get to the door!! So if after a few seconds and we are almost to ths door they are pushing the bell again.. and finally after they do ring the bell the try to see thru the window that is in the door but at the top if someone is coming..our main hallway runs from the front door straight back to the end of the building..most of the time we are using that hall to walk up to the door ... so here I/we are walking up to the door and you have this person staring at you watching you walk up!! Its a very uncomfortable feeling and once i do get to the door for some reason they dont move or back up so i can actually open the door!!

6:01 PM  
Blogger thefuneralbizz said...

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6:02 PM  
Blogger Granimore said...

Thanks for stopping by, funeralbizz. We don't lock our doors, although sometimes I wish we did. We get so many walk-in; people updating their preneed or enquiring about services, salesmen and vendors...I hope you get your virus situation straightened out.

9:06 PM  
Anonymous Shilo said...

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5:43 AM  

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